FREQUENTLY ASKED QUESTIONS

Here you can find answers to 99% most commonly asked questions about the English Harmony System 2.0, Payment and Shipping options and English fluency in general.

Please choose from one of the following questions and click on it to jump down right onto it:

English Harmony System’s Technical Aspects

• What exactly does the English Harmony System 2.0 consist of?
• Are the lessons in the English Harmony System 2.0 the same as your YouTube channel videos?
• What level of English is required to use the English Harmony System 2.0? Can even beginners with little English knowledge use it successfully?
• What’s the total amount of time that I have to spend on using the English Harmony System 2.0? Am I really going to achieve complete English fluency after a month?
• Is the English Harmony System 2.0 downloadable? If not – in what format you’re going to deliver it to me?

Payment Process, Home Address, Shipment and Refund Policy

• Do you accept any alternative payment options other than PayPal?
• How much does the delivery cost?
• How will I know you’ve received the payment and the package is going to be dispatched to my address? And how will you know my home address?
• How soon after the payment will the English Harmony System 2.0 be dispatched to my home address?
• If I’m not satisfied with your product, how can I qualify for a refund?

Delivery

• In which country are you based and do you deliver to all the countries in the world?
• How long will I have to wait on the delivery of the English Harmony System 2.0?
• Is the package going to be registered so that I can track it?
• Who’s going to deliver the package to me and how will I know when it arrives?

Improving Spoken English and Fluency

• What is English Harmony all about? Is this a website for English learners?
• How can I improve my English?
• How can I speak like a native English speaker?
• Do you offer Skype lessons? I’d like to practice English with someone so could you help me out with this, Robby?

English Harmony System’s Technical Aspects

A: At the moment there are 60 speech exercising lessons included in the System (every lesson is around 10 minutes long). They’re video lessons where a digital character speaks with you and you have to repeat and memorize different English phrases, idiomatic expressions, and sentences; after that you have to use those phrases in a dialogue and it’s a great way to develop your spoken English!

As far as I’m aware, EH System 2.0 is the only software product focusing solely on getting you to speak the English language, and believe me – that’s exactly what you need after years spent studying English academically by writing and reading.

All of those phrases, phrasal verbs, idioms and sentences included in the lessons have been purposefully selected by a native English speaker to provide the best mix in terms of relevance and usage in everyday conversations etc.

Every lesson is to be done twice over the course of two months; after that you should repeat the whole set of 60 lessons again to revisit the phrases and make sure you imprint those natural speech patterns into your mind.

What’s very important – it’s not only about memorizing the phrases; your mouth gets trained to produce English sentences INSTANTLY and you can easily REPLACE some words to create new sentences depending on the specific situation. All of a sudden speaking English becomes your second nature instead of racking your brain and trying to stick words together as you speak!

Also, there’s a set of 10 meditation lessons included in the English Harmony System and they’re based on using affirmations and visualization to build one’s confidence.

This is very, very important because most of my fellow foreigners who struggle with English fluency also experience confidence issues and are afraid of making mistakes while speaking, which in turn leads to all sorts of problems – getting tongue-tied, hesitation, and others.

So as you can see, the English Harmony System is going to address ALL the different aspects of your spoken English – it’s going to re-build your active vocabulary according to natural speech patterns, it’s going to enable you to speak instantly and without thinking, and it’s going to make you into a confident speaker who’s not afraid of making mistakes BUT also speaks with confidence and can speak about any topic with anyone!

A: No, the speech exercising and meditation lessons are completely different. They’re recorded by native English speakers – professional voice artists with impeccable English pronunciation – and all content has been created by a native English speaker, too.

The speech exercising lessons are interactive, i.e. – you’re required to take action by clicking on active areas in the Flash videos to do the repetition and dialogues. My YouTube videos, on the other hand, are purely of an informative nature.

A: This multimedia course is for those who have already spent a considerable amount of time studying English but still haven’t reached spoken English fluency.

You need to understand everyday spoken language used in the lessons to make it work for you. Of course, you might come across a few words and expressions that might require you to look them up online; however, all content has been created so that it’s as self-explanatory as possible.

So even if some words and expression might not be quite clear to you on their own, context will make it nearly impossible for you not to understand meanings of phraseology and expressions used in the English Harmony System 2.0.

A: If you follow the standard study plan, you’ll be using the English Harmony System 2.0 over a four month period. And yes, even within the first month you’ll notice a considerable improvement to your English fluency and you’ll build upon it during the next three months.

There are also two accelerated study plans I’ve created for those who want to shorten the study time and improve their English fluency rapidly; they’re 2 months and 1.5 months long and will require more of your time so would be best suited for someone with more time on their hands.

A: The size of the video lessons is really big so I can’t physically offer the English Harmony System 2.0 in a download version as of yet. Physical product is the only feasible option at the moment so you’ll get a package with three DVDs – one for each Module.

You basically need a PC or laptop with a DVD ROM to use the lessons. Moreover, while you wait on the package to arrive, you’ll get the eBook English Harmony: Insider’s Secrets which contains loads of useful information about improving your English fluency.

UPDATE! Currently I’m working on a downloadable System’s version which will require a constant broadband connection to operate, and it’s going to be released to general public in a few weeks time.

Payment Process, Home Address and Shipment

A: You can make the payment either using a credit card or PayPal. PayPal is one of the most popular payment processors online and it’s very easy to set up.

You can fund your PayPal account using your credit card or bank account, so even if the only thing you have at the moment is a bank account, you can set up the PayPal account within a matter of minutes and fund it from your bank account to proceed with the purchase of the EH System 2.0.

A: You’re not paying anything extra for delivery; it’s all inclusive in the System’s price and I deliver the English Harmony System 2.0 worldwide for FREE!

A: Right after you make the purchase, PayPal sends an automatic payment notification to me. IT’S VERY IMPORTANT you check your address in PayPal to make sure it’s your current residence because I’ll be sending the package with the EH System 2.0 to that address.

In the unlikely case your home address isn’t updated and you discover in only after the payment is made, PLEASE CONTACT ME IMMEDIATELY so that the package doesn’t get sent to your old address!

You’ll also receive an e-mail from me informing you about the delivery times and other details. Please don’t worry if you don’t receive it immediately because I have a 9 – 5 job and I can check e-mail only in the evening when I come home from work if the payment is made after 8AM Dublin time. As a general rule, you’ll get an e-mail from me within 12 hours latest – and that’s if you’ve made the payment after 8AM Irish time and I get to check my e-mail only at 8PM.

A: I check my e-mail in mornings so all early morning and late night customers would get e-mail responses within a few hours and the package would be dispatched the same business day.

Obviously any orders having come in during the day will be dispatched the following business day because the next time I can check my e-mail is only in the evening, but I hope you don’t think it’s a big problem. Please understand I’m a busy man working 9 -5 and running this online business at the same time!

A: To qualify for a refund all the DVDs must be returned to me in a very good condition. Of course, you will have removed the outer plastic layer to open the DVD case and use the DVD. However, the DVD cover itself along with the insert and DVD must be intact to qualify for a refund.

Delivery

A: I live in Ireland, and I’ll be using the Irish postal services to deliver the English Harmony System 2.0 to you. I can deliver the product to any country in the world and I have customers in faraway countries like Japan, Peru, Colombia and Papua New Guinea, so realistically speaking it doesn’t matter where you live.

All you need is a PayPal account and a road leading to your house so that the postman can deliver a package with the English Harmony System 2.0 to your doorstep!

A: It depends on where you’re based. Normally it would be around 5 – 7 working days (to US, Canada, Australia, Central and East Europe) and it shouldn’t exceed 6 – 11 working days (to the farthest countries in the world and when the package is registered which always takes an extra day or two to arrive).

But if you live in a country very close to Ireland – UK, Netherlands, France and other West European destinations – you’ll only have to wait for 2 – 3 working days!

A: When sending to countries like UK, US, Australia, Canada and European Union, I’m opting for the Standard post because I haven’t got a single package gone missing in those countries; also registered post takes a couple days longer to reach the destination so there’s no need to go for the registered option when posting the EH System 2.0 to the aforementioned countries.

Please note that I will register the package if you live in a far away country where I’ve had experiences with packages being slightly delayed. Such countries include – but aren’t limited to – Brazil, Peru, Colombia, Russia, UAE, Philippines, China and others. I will provide you with your unique tracking code and a website URL where you can check status updates of your package’s transit.

IMPORTANT! Please make sure to regularly check the status updates online and inquire about your package in your local post office if its status in “delivered” but you haven’t received it yet! Also, on rare occasions postal workers may forget to update your package’s status, so whenever the delivery is delayed, and there are no status updates – check with your local post office in case the package has already arrived!

A: Please note that I’m not using any courier services because they’re very expensive and I simply can’t afford using them given the System’s very affordable price!

I’m using normal post, and the package is normally delivered by your local postal service provider. Standard practice is call to your house and hand the package to you. In case you’re not at home, a notification is dropped into your letterbox saying that you should call up to your local postal collection centre and collect the package.

Please bear in mind that they won’t keep it forever and if you don’t show up within 5 working days, the package is returned to the sender. Therefore it’s VERY IMPORTANT you check with your local post office if you don’t receive the package within the timeframe specified in the purchase confirmation e-mail you’ll receive from me after the purchase.

Improving Spoken English and Fluency

A: English Harmony is a website for those foreign English speakers who don’t have much difficulties understanding, reading and writing in English but they’re struggling with speaking in English.

Being very nervous and too embarrassed to speak, making all sorts of mistakes and not being able to say anything in front of other English speakers despite clearly knowing in your head what you want to say – they’re the kind of issues I’m dealing here on English Harmony.

In other words – if you can read my website and understand everything, but you’re aware of certain English fluency issues and limitations you may be having – clearly my website is for you!

A: I keep receiving this question all the time, and it’s so general that it’s kind of hard to give a short and thorough answer to it.

I’ve written a blog post explaining the basic concept behind English improvement and what you should focus on, so please read that article here. It should give you the basic understanding of what English improvement entails, what you should stop doing, and what you should start doing on a regular basis to develop your English fluency.

A: Well, first of all let me point out the obvious pitfall in this approach – if you’re setting yourself up against native speakers, there’s a big chance you’ll keep running into fluency problems all the time simply because native speakers have been speaking English since they were toddlers, and we shouldn’t aim to reach that level! While it’s doable, it would require half your lifetime!

It’s better to stick to realistic goals, stop comparing yourself with others, developing your potential to its full and find comfort in the knowledge that your English is unique – it’s YOURS, and it doesn’t matter if you can’t be as fluent as a native English speaker.

So, I warmly suggest doing the following things, and you may just become as fluent as a native speaker:

• engage in as much English conversations as possible:
• if you haven’t got opportunities for communication – make a habit to speak with yourself as often as possible in English;
• stop translating in your head while speaking and develop the habit of thinking in English;
• jot down any phrases, sayings and new words you may hear on a daily basis, repeat them, and make the point to use the in your spoken English practice;
• find yourself some hobby or some occupation to improve your fluency through those activities;
• buy the English Harmony System 2.0 – it might just make all the difference between your fluency now and 4 months down the line!

A: As much as I’d like to have a chat with you, please understand I’m extremely busy and every minute of my time is scheduled. I deal with customer e-mails and my website visitors’ queries right after coming home from work, then comes article writing for my blog and video production for my YouTube channel and that’s pretty much all my free time! Besides, moderating my blog and YouTube channel comments may take quite some time on certain days as well.

On top of that currently I’m working on the new downloadable version of the System and also on a System’s update which is long overdue, so please understand I really don’t have any time for chatting over Skype, sorry!

But if you’re just looking for any English speaker to practice your English with, there are many opportunities you can avail of online – you can go to language exchanges, for instance MyLanguageExchange or  ConversationExchange and find people to chat with there.